Unleashing Excellence: The Complete Guide to Ultimate Customer Service, Second Edition by Dennis Snow and Teri Yanovitch

Newly-expanded and updated to include the latest tools, best practices and insights from companies that have used Unleashing Excellence as a blueprint for creating ‘walk-through-fire’ customer loyalty
Filled with tips, techniques and proven methods used by Disney and other major brands
The only major step-by-step book available for implementing company-wide customer service initiatives
The definitive guide to building a first-rate customer service culture

Recommended by…

Richard A. Nunis, Retired Chairman, Walt Disney Parks & Resorts
Fred DeLuca, President and Co-Founder, Subway Restaurants
Pamela Paulk, Vice President, Human Resources, Johns Hopkins Health System
Tom Willett, Director, Management Development Programs, Cornell University, ILR School
Allan R. Nagle, Former President, Tupperware Worldwide
Gary Webb, Executive Vice President, Operations, First Financial Bankshares, Inc.
Chuck Kegler, Director, Kegler, Brown, Hill & Ritter
Kimberlee Poulton, Director of Communications and Marketing, Florida’s Turnpike Enterprise

Recommended by…

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