Welcome to Unleashing Excellence
We are very excited about the release of the newly revised and expanded edition of Unleashing Excellence: The Complete Guide to Ultimate Customer Service, published by John Wiley & Sons.
This new edition offers additional tools and approaches developed since the book’s initial release in 2003, and we’ve included best practices from many organizations who have successfully implemented the Unleashing Excellence approach. One of the book’s elements we’re most proud of is the ability for you to access downloads of the tools described throughout Unleashing Excellence.
We know that even with the expanded information included in Unleashing Excellence, you may have questions or challenges you would like for us to address so that you can successfully implement the Unleashing Excellence process in your organization. This blog is designed for that purpose.
We encourage you to post questions, issues, and success stories on the blog by clicking on the tab titled, “Submit Your Stories and Questions,” and we will respond with our suggestions/recommendations via the blog so that everyone can benefit. To maintain your privacy, we won’t include specific names in our public responses to questions and issues. We would, however, love to acknowledge those who submit success stories!
We hope you find this forum to be a valuable tool in your customer service improvement efforts, and hope to hear from you soon.
